ZellMe allows companies to design tailor-made customer interaction forms for callers to fill before connecting (audio/video call) with the callee. The data collected through the form will be populated in the AGENT PANEL as soon as the call is connected. This feature improves the customer experience and reduces call duration.
With the ZellMe Platform, Contact Center can be set up quickly and efficiently, in less than 30 minutes with simple steps. Customer backend integration can be completed in less than 45 minutes using REST API. This feature helps our Clients to serve their Customers in a meaningful & effective way, which helps to convert the callers into happy, satisfied customers.
Companies are looking for a convenient way of doing business. Consumers are looking for
a convenient way of shopping or getting a service / work done. Our video call and
intelligent routing (GPS based and skill or product based)
integrated with customer data
can fulfill their expectation.
How Zellme Ccaas Platform Helps
customer Service?
Collect customer information using the Zellme form before the call, and pass
on the
information collected when the call gets connected with a service representative, thus
reducing the duration of customer engagement
Connect with a specific department or person using intelligent routing and avoid going through all PBX or manually transferring to an internal team.
Cut the Call Queue Length:
When call duration is reduced, each representative can serve more
customers, which
results in cutting the length of the call queue.
Seamless Integration with Customer DB
CSR doesn’t need to check multiple systems to get customer’s data. Necessary data from the backend to serve the call will be available in the agent dashboard, itself.
VIDEO SHOPPING – HYBRID
VERSION OF E-COMMERCE
ZellMe Video Shopping aids companies by converting web traffic from an e-commerce website to an order. By shopping through the ZellMe Video Shopping the customer will be able to get answers to all their questions beforemcompleting an order through the web. Using the ZellMe Shopping Platform, companies can sell any item from their stores and are not limited to the list of items in their E-Commerce Portal. ZellMe will use GPS based and Product based routing to direct the customer to the correct store location / floor / sales team within that company.
Other than E-Commerce companies, many companies' web sites display catalogs of their
products,
courses, devices, equipment, etc. When their customers are interested in a certain item, they
can just click the item and fill in the ZellMe form to get connected with the corresponding sales expert.
The information collected through the ZellMe form will be used for closing the deal.
To file a complaint using ZellMe, simply scan a QR code
from a device or item. ZellMe will route the call to the applicable
customer service department and pull-up all the information
about the customer and the device as soon as the call is accepted.
ZELLME FORMS – SURVEY / FEEDBACK
COMPLAINT ADMISSION / ENQUIRY / ETC
ZellMe Forms can be designed dynamically using the ZellMe Form Generator Tool. Once the form is designed, you can share the form link through Email, SMS, WhatsApp, etc to your customers or employees to fill out. You can generate any company report using the client responses entered in less than 5 minutes.
QUOTE PREPARATION USING REMOTE
INSPECTION
When a customer connects using ZellMe, service companies can prepare quotes by
requesting the
customer turn on their camera during a video call to inspect the issue and capture photos or
recordings of the issue / damage, which will be used for preparing the quote. Follow-up emails
about that case will be segregated and pulled automatically with all client
information, including the quote sent, emails
communicated, forms filled, etc.
HR RECRUITMENT – APPLICATION TRACKING
Job applicants may apply to positions by clicking the ZellMe link from the HR Recruiter
web
site and filling the necessary information on the ZellMe form, along with enclosing their
resume. HR Recruiters can filter out candidates based on their skill, education qualification,
experience, location, etc. When the candidate calls the recruiter, all communication
with the candidate, along with the resume, will pop-up simultaneously with connection, so that
the recruiter can jump to the point immediately. In that way, the recruiter does not need to
search through all the resumes.