Customer communication
CCaaS & CRM
Bring call routing and relevant customer information together so service teams can respond with better context.
Explore customer serviceCustomer engagement, reimagined
Turn every customer conversation into a better experience.
ZellMe brings customer communication, intelligent call routing, video interactions, and CRM data together in one connected platform—helping teams deliver more personal, efficient service.
✓ Code-free workflows✓ Intelligent routing✓ Connected customer data
Smarter conversations. Better service.
One connected platform
Code-free CCaaS and CRM platform
ZellMe allows companies to design tailor-made customer interaction forms for callers to fill before connecting (audio/video call) with the callee. The data collected through the form will be populated in the AGENT PANEL as soon as the call is connected. This feature improves the customer experience and reduces call duration.
Quick to get started
Set up your contact center with confidence.
With the ZellMe Platform, Contact Center can be set up quickly and efficiently, in less than 30 minutes with simple steps. Customer backend integration can be completed in less than 45 minutes using REST API. This feature helps our Clients to serve their Customers in a meaningful & effective way, which helps to convert the callers into happy, satisfied customers.
Explore ZellMe solutions
Tools that connect every part of the customer journey.
Explore practical ways ZellMe can help your team connect customers with the right people, information and next steps.
Digital commerce
Video Shopping
Help online shoppers connect with the right sales expert to ask questions and make informed purchase decisions.
Explore video shopping
Digital workflows
Forms & Service Requests
Collect useful information before an interaction and support workflows for complaints, feedback and service requests.
Explore digital workflowsBuilt for better service
How the ZellMe CCaaS platform helps customer service
Give your team the information and routing tools they need to deliver faster, more personal support.
Reduce Call Duration
Collect customer information using the Zellme form before the call, and pass on the information collected when the call gets connected with a service representative, thus reducing the duration of customer engagement.
Cut the Call Queue Length
When call duration is reduced, each representative can serve more customers, which results in cutting the length of the call queue.
Smart Call Routing
Connect with a specific department or person using intelligent routing and avoid going through all PBX or manually transferring to an internal team.
Seamless Integration with Customer DB
CSR doesn’t need to check multiple systems to get customer’s data. Necessary data from the backend to serve the call will be available in the agent dashboard, itself.
Flexible by design
One platform. Many use cases.
Support customer journeys across sales, service, operations, and recruitment.
Video Shopping – Hybrid E-commerce
ZellMe Video Shopping aids companies by converting web traffic from an e-commerce website to an order. By shopping through the ZellMe Video Shopping the customer will be able to get answers to all their questions before completing an order through the web. Using the ZellMe Shopping Platform, companies can sell any item from their stores and are not limited to the list of items in their E-Commerce Portal. ZellMe will use GPS based and Product based routing to direct the customer to the correct store location / floor / sales team within that company.
Sales Lead Generation
Other than E-Commerce companies, many companies' web sites display catalogs of their products, courses, devices, equipment, etc. When their customers are interested in a certain item, they can just click the item and fill in the ZellMe form to get connected with the corresponding sales expert. The information collected through the ZellMe form will be used for closing the deal.
Complaint Booking
To file a complaint using ZellMe, simply scan a QR code from a device or item. ZellMe will route the call to the applicable customer service department and pull-up all the information about the customer and the device as soon as the call is accepted.
Forms, Surveys & Feedback
ZellMe Forms can be designed dynamically using the ZellMe Form Generator Tool. Once the form is designed, you can share the form link through Email, SMS, WhatsApp, etc to your customers or employees to fill out. You can generate any company report using the client responses entered in less than 5 minutes.
Quotes with Remote Inspection
When a customer connects using ZellMe, service companies can prepare quotes by requesting the customer turn on their camera during a video call to inspect the issue and capture photos or recordings of the issue / damage, which will be used for preparing the quote. Follow-up emails about that case will be segregated and pulled automatically with all client information, including the quote sent, emails communicated, forms filled, etc.
HR Recruitment & Application Tracking
Job applicants may apply to positions by clicking the ZellMe link from the HR Recruiter web site and filling the necessary information on the ZellMe form, along with enclosing their resume. HR Recruiters can filter out candidates based on their skill, education qualification, experience, location, etc. When the candidate calls the recruiter, all communication with the candidate, along with the resume, will pop-up simultaneously with connection, so that the recruiter can jump to the point immediately. In that way, the recruiter does not need to search through all the resumes.
Get in touch
Make every customer conversation count.
Tell us what your business needs. Our team can help you explore the ZellMe solutions that fit your workflow.
General enquiriesinfo@zellme.com
Office044-42300224/225
AddressLeela Flats, #153, Ananthammal Nagar, Perumbakkam, Chennai-100.
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